Question 1

How does the rental process work?

Accepted Answer

Send us your requirement, we shortlist matching properties, you view them, then apply and sign digitally. Most tenants move from enquiry to keys within one to two weeks.

Question 2

What areas do you cover?

Accepted Answer

We focus on Haverhill and the surrounding Merrimack Valley area of Massachusetts, with selected properties further afield.

Question 3

Do you work with individuals as well as businesses?

Accepted Answer

Yes. We rent to individuals, families, students, startups and established businesses on the same terms of service.

Question 4

Can I view a property before applying?

Accepted Answer

Always. Every property can be viewed in person or by video call before you commit to anything.

Question 5

How is rent paid?

Accepted Answer

Rent is paid monthly by card, ACH transfer or standing bank order, on a date agreed at signing.

Question 6

How much deposit is required?

Accepted Answer

Deposits are usually one month's rent for residential tenancies and are disclosed in your offer before you apply.

Question 7

Are there application or admin fees?

Accepted Answer

Any fee is stated up front in writing. We do not add charges at signing that were not in your offer.

Question 8

Are there late payment fees?

Accepted Answer

Late fees are set out in the lease and only apply after a written reminder and grace period.

Question 9

What lease lengths do you offer?

Accepted Answer

From one-week furnished stays through to multi-year commercial leases, with annual residential tenancies being the most common.

Question 10

Can I renew at the end of my term?

Accepted Answer

Yes. We contact you ahead of the end date with renewal terms so there is no last-minute pressure.

Question 11

Can I end my tenancy early?

Accepted Answer

Early release terms are agreed at signing and stated in the lease, so you always know the position.

Question 12

Who handles repairs?

Accepted Answer

Structural and appliance repairs are our responsibility unless caused by misuse. Report issues through your named contact or the portal.

Question 13

Are pets allowed?

Accepted Answer

Pet policy is set per property and always shown on the listing before you apply.

Question 14

How is the deposit returned?

Accepted Answer

Deposits are assessed against the move-in condition report, allowing for normal wear, and returned within 30 days of move-out.

Question 15

How do you handle my personal data?

Accepted Answer

We collect only what is needed to assess and service your tenancy. Full details are in our Privacy Policy.

Question 16

Do you run credit checks?

Accepted Answer

A credit and reference check is standard for most tenancies and is always run with your consent.

Frequently asked questions

General

Payments

Tenancy Terms

Policies

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